This help page is split into the following four sections:
How to shop at digitalmediastore
1. How do I register with digitalmediastore.co.uk?
2. How do I search for products?
3. When is my credit / debit card charged?
4. What are my options for making a payment?
5. What is
"Verified by Visa" and "MasterCard SecureCode"?
6. I'm having problems ordering because of Verified by Visa, MasterCard SecureCode or other
payment issues.
7. What is CV2
8. Do your prices include VAT?
Managing your
Order
1. How do I know if my order has been accepted?
2. Can I add to my existing order?
3. How do I cancel my order?
4. How do I see a history of my orders?
Deliveries
1. What are the delivery options?
2. Do you offer a next day
delivery service?
3. Do you offer international delivery?
4. Can I order from an international
location?
5. Do you deliver BFPO?
6. Will you deliver to businesses?
7. Can I send
different products from the same order to different addresses?
8. How quickly will my order be despatched?
9. Where is my order?
10. What happens if I'm not in for a delivery?
Returns and
refunds
1. The wrong product has been ordered
2. The item is not operating as expected, or may be
faulty.
3. The wrong product has been delivered
4. The product has been damaged in transit
How to shop at digitalmediastore.co.uk
1. How do I register with
digitalmediastore.co.uk?
When you visit the digitalmediastore homepage you will see a link near the top of the page that says "my account". If you follow that
link, you will be prompted to create a new account.
You will then be prompted to give information about your name and address. Follow the instructions and complete
the form. You will receive a confirmation email very shortly at the address you registered with digitalmediastore.co.uk.
2. How do I search for products?
There are several ways to navigate the digitalmediastore website and find the items you need.
- Keyword Search
You can use the search box and type in keywords that relate to your product, like "NB-2L" or "SD Card", or a
brand, like "Casio" etc.
Some words may bring a lot of matches so to produce more helpful and precise search results, try adding in an extra word or two. For
example, "battery" will return results showing household batteries, camera batteries, camcorder batteries, and chargers, but if you enter "Olympus LI-40B battery" you will limit
the results to the type of product you're looking for.
- Product Finder Search
For an alternative way to find
products, first go to the digitalmediastore home page and select the type of Device you own, for example, "Camcorder". Then choose the brand of the device, the series or range
and finally the model number from the pull down selections. The website will then collect all the accessories we sell for that device and present them to you in one easily to
view format.
3. When is my credit / debit card charged?
When you place your order we make an initial
check with your card issuer, but payment is only taken at the point the order is sent to the warehouse for the goods to be despatched. If you place an order for an item which is
out of stock you will only be charged when the item is available to ship.
4. What are my options for making a
payment?
You can pay with MasterCard, Visa Credit Card, Maestro, Switch, VISA debit card or Solo card. Unfortunately we do not accept American Express or Diners Club,
or payment by cheque.
For enhanced protection when shopping online, digitalmediastore is now using the Verified by Visa (VbV) security programme from Visa and the
SecureCode system from MasterCard. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard
payments you make.
Please check the Visa or MasterCard websites for more detail at www.visa.com and www.mastercard.com/uk. Alternatively, please phone your bank for
more information and assistance.
5. What is "Verified by Visa" and "MasterCard SecureCode"?
For enhanced
protection when shopping online, digitalmediastore is now using the Verified by Visa (VbV) security programme from Visa and the SecureCode system from MasterCard. VbV and
SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard payments you make. Please check the Visa or
MasterCard websites for more detail at http://www.visa.com and http://www.mastercard.com/uk. Alternatively, please phone your bank for more information and assistance.
6. I'm having problems ordering because of Verified by Visa, MasterCard SecureCode or other payment issues.
If you
are having any payment problems such as using Verified by Visa or MasterCard SecureCode please contact your card issuer directly for more information.
7. What is CV2
The CV2 number is the a three digit code printed on your credit or debit card. For Visa and MasterCard the Card Security
code is printed on the signature strip on the back of the credit card. The value does not appear on the front of the card. The value will be the last 3 digits of the printed
number at the top of the signature strip.
8. Do your prices include VAT?
We are based in Guernsey, one of the
Channel Islands. Small consignments under £18 from the Channel Islands are currently exempt from VAT. If you order more than one item, you may find that you will get more than
one package through the post. If a consignment is over £18 in value we pre-pay the import VAT due to HM Revenue and Customs. For purchases by UK businesses, no evidence of
payment of UK import VAT can be provided.
Managing your order
1. How do I know if my order has been accepted?
If your order has been received you will receive an email confirmation of your purchase shortly after
completing your online checkout.
Please note that after we have received your order your card issuer needs to complete their checks. They may subsequently decline
your payment; if this happens, we will contact you by email and you should contact your card issuer for more details. Please check for emails confirming this or review the
progress of your order using your website account.
2. Can I add to my existing order?
Unfortunately you cannot add
new items to a confirmed order after the checkout stage, you will need to place a new order instead.
3. How do I cancel
my order?
If you do need to cancel an order, please email Customer Services as soon as possible.
4. How do I
see a history of my orders?
When you are signed into your digitalmediastore.co.uk online account click on the "My Account" link. This will allow you to review any of
your online orders with us as well as update your account details.
Deliveries
1. What are the delivery options?
All items are delivered by Royal Mail. Larger value orders may require a signature upon delivery. The
typical delivery time is 3 to 5 working days from despatch.
2. Do you offer a next day delivery service?
Unfortunately we do not offer a time guaranteed or next day delivery at this time.
3. Do you offer international delivery?
Unfortunately we do not offer international delivery at this time.
4. Can I order from an international location?
Yes. You can place an order from outside the UK, but the order must be delivered to a UK
delivery address.
5. Do you deliver BFPO?
Yes. You can place an order for delivery to a BFPO address
6. Will you deliver to businesses?
Yes, digitalmediastore will deliver to business addresses. However, our products are
for personal use only and we are not responsible for any loss a business may encounter having used them. Please see our full Terms & Conditions
7. Can I send different products from the same order to different addresses?
No. When you
place an order, all items will be delivered to a single address. To send items to two different addresses, you will need to place two separate orders.
8. How quickly will my order be despatched?
Every product listed on the website shows the estimated despatch time. For items
in stock this will normally show “Usually despatched within: 24 hours". All times and dates shown on the website are working days (Mon-Fri).
9. Where is my order?
You can typically expect to receive your order in 3-5 working days after despatch. Please note we are unable to
progress delivery until 15 working days have elapsed starting from the third working days after despatch.
10. What
happens if I'm not in for a delivery?
For smaller item deliveries Royal Mail will post them through your letterbox or try to leave the item with a neighbour; for larger
items they will leave in a secure place or try a neighbour. If they cannot leave the item they will drop a card through the door to let you know it's been returned to the local
Delivery Office.
Returns and refunds
There may be occasions were you need to return an item to us, and these
tend to fall into the following categories
1. The wrong product has been ordered
As a consumer you have the
right to cancel your order within 7 days of receipt as long as it is complete, unused, and in 'AS NEW' condition. Please contact our Customer Services team via email for full
information. A Returns Authorisation Number is issued for all accepted returns and must be included on the returned package.
2. The item is not operating as expected, or may be faulty.
Please contact our Customer Services team via email and provide as much information on the problem
as possible. If the item is faulty and needs to be returned we will issue a Returns Authorisation Number and this must be included on the returned package.
3. The wrong product has been delivered
Whilst rare, we are human beings and errors do occur - albeit not very often.
Please contact our Customer Services team via email and provide as much information on the item that has been delivered.
4. The product has been damaged in transit
This is very rare, but Royal Mail machinery does occasionally like to 'eat' packages. Please keep all the packaging
(padded envelope etc) and contact our Customer Services team via email.