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Returning Goods - Our Return Policy

We hope that you're pleased with your purchase from us, however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.

If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded. The goods must not have not been in your possession for more than 14 Days after the day on which you received the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging (which shall not be defaced), with all materials, manuals and accessories intact.

You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order.

If we collect the goods from you, we will charge you for the cost of collection and we will deduct this from your refund.

You must provide notice of cancellation no later than 14 days after the receipt of goods through one of the following mediums:
•     online contact form here, or
•     online order cancellation form here

Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund. Where any faulty goods are to be returned to us then please ensure it is packaged correctly so that it does not get damaged during transit. We recommend that you package the item in its original packaging (assuming that you have the packaging and it is still intact). Where it's not possible to use the original packaging, please ensure that the goods are sufficiently packaged and cushioned to protect against any reasonable shocks, puncturing, scratching or damage that may occur during carriage, handling and/or sorting. Please contact us using our online contact form here.

Goods Become Faulty During Use
If your goods become faulty after delivery, we will always instruct you to contact the manufacturer directly for a warranty repair or replacement. This is often the quickest way to have a fault resolved. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience. Alternatively you can contact us directly if the goods do not conform to the contract made between us.

Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive replacement goods. Where any faulty goods are to be returned to us, then please ensure it is packaged correctly so that it does not get damaged during transit. We recommend that you package the item in its original packaging (assuming that you have the packaging and it is still intact). Where it's not possible to use the original packaging, please ensure that the goods are sufficiently packaged and cushioned to protect against any reasonable shocks, puncturing, scratching or damage that may occur during carriage, handling and/or sorting.

Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should contact us within 14 days with details of the damage. Once the damaged goods have been received back into our warehouse, then we will replace them. In most cases, where goods are being returned to us due to damage on arrival, then a repair is simply not practicable.

Goods Not As Ordered
If you receive goods from us that differ from what you have ordered, then we require that you notify us within 14 days using our online contact form here.



Forms of Redress
The acceptable forms of redress for any Return are a Repair, Replacement or a Refund.

We always look to resolve issues directly with our customers and our customer service team are happy to assist with your queries.

Last Updated 26/8/2016

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